POLICIES AND PROCEDURE

Terms: Payment with order, by checks (personal or company), money orders, cashiers checks and credit card (Visa, Master Card or American Express) are accepted.

Issue your check to QUALITYBOOKS, Inc.

Check your order carefully for correct pricing and shipping charges. $15 bank service charge for all returned checks.

Shipping for US Orders:

Standard shipping is $3.95 (flat rate no matter how big the order).

Delivery may take from 5-7 days or longer.

For faster service please specify Priority Mail.

Priority Mail shipping is $5.95 (flat rate no matter how big the order).

Delivery will take from 1-3 days.

Over 90% of orders are shipped on the same day they are received.

Orders pay by personal or business check (not money orders) may be hold up to 8 or 10 business days until check clears. Orders received by 4:00 p.m. Eastern Time are shipped the following morning. Orders received on Sundays are usually shipped the same day, but they may not be shipped until Monday morning if business is extremely heavy.

Shipping for Canada Orders:

Airmail shipping is $5.95 (flat rate no matter how big the order).
Delivery may take from 5-7 days or longer.
Payments may be made by credit card (Visa, Master Card or American Express), International Money Order or Bank Check and must be issued in U.S. funds and drawn on a U.S. Bank or U.S. Branch of a Canadian Bank.

Shipping for the Rest of the World Orders:

Airmail shipping is $12.95 (flat rate no matter how big the order). Delivery to most countries can be expected in approximately 7-20 days.

Payments may be made by credit card (Visa, Master Card or American Express), International Money Order or Bank Check and must be issued in U.S. funds and drawn on a U.S. Bank or U.S. Branch of a Canadian Bank.

Returns... Money-Back Guarantee:

Customers may receive a full refund of the purchase price of the product less postage and handling for a period of up to 30 days. If for any reason you are not completely satisfied just return merchandise within 30 days, in saleable conditions, for prompt refund. NO QUESTIONS ASKED!

Hours of Operation:

Mon/Fri, 9 a.m. to 5 p.m. Eastern Time.

Holidays Hours: Closed all major holidays.